In today’s fast-paced world, banking from your phone or laptop has become the norm. But behind every mobile deposit or online bill payment at CBC Bank, there’s still a real person making sure your money stays safe.
That’s the focus of Episode 3 of the CBC Connect Podcast, where we sit down with Brooke Franks, CBC’s Branch Administrator with over 21 years of experience. This episode explores how digital banking has changed customer experiences and how CBC Bank ensures that convenience never comes at the cost of security.
From mobile deposits to external transfers, CBC’s process includes manual verification and personal follow-up calls to confirm requests. It’s part of how the bank actively prevents fraud — one of the biggest risks in the digital age.
“Most big banks auto-approve digital requests. At CBC, we touch everything,” Brooke explains. “That human factor makes all the difference.”
Digital Banking That Works for You
With CBC’s digital banking tools, you can:
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Deposit checks from your mobile device
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Transfer money between banks
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Pay bills and manage accounts anytime
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Access biometric login for added security
Brooke reminds customers that while technology is powerful, staying cautious is key. “Keep your online banking credentials private, and take advantage of our multi-factor authentication and biometric login options.”
Community Banking with a Personal Touch
Even as more customers move online, CBC Bank’s branches across Valdosta, Hahira, Tifton, and Moultrie remain open and ready to serve — whether in person or through the app.
CBC Connect is all about helping you bank smarter and build stronger communities. Tune in to hear Brooke’s full conversation with Matt and discover practical ways to make the most of digital banking while staying secure.
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Commercial Banking Company is a Member FDIC and Equal Housing Lender. The views expressed in this podcast are for informational purposes only and are not financial advice. For current rates, terms, and product details, please visit CBCBank.com or your local CBC Bank branch.