Careers | CBC Bank

POSITION: Head Teller

LOCATION: Baytree Road Branch

POSITION TYPE: Full-Time (40 hours)

GENERAL DESCRIPTION

This role has direct responsibility for ongoing scheduling, coaching, and supervision to the branch teller staff under the Branch Manager’s authority. In addition to completing daily teller routines, the Head Teller will: Provide professional teller service to customers; Complete transactions accurately and efficiently according to established policies and procedures; Identify referral opportunities and make appropriate suggestions that best meet the customers’ needs.

RESPONSIBILITIES

Provides teller supervision and schedule the work of all tellers in the branch office; assist other branches as needed.
Demonstrates the ability to manage more advanced service issues independently.
Provides guidance to tellers in complex customer transactions, balancing daily settlements, and meeting customer needs.
Responsible for teller disciplinary actions to include verbal and/or written documentation.
Performs teller duties.
Performs training and coaching of new tellers.
Reviews the teller over/short report at least on a monthly basis.
Ensures Teller compliance with bank policies and procedures.
Ensures appropriate branch cash supply, orders currency, prepares/verifies currency shipments.
Opens and closes vault daily, controls cash in vault, distributes daily cash to tellers.
Processes transactions accurately and efficiently.
Smile and greet customers; Provide great customer service.
Identify customer needs and refer products and services.
Monitor and control teller cash drawer limits.
Follow bank security policies and procedures, such as opening and closing procedures and maintaining alarm codes and functions.
Abides by the Teller Policy & Procedures Guidelines.
Maintains an acceptable over/short difference.
Cashes checks within assigned limits.
Process night deposits under dual control.
Balances ATM & Vault.
Maintains knowledge of bank products & services.
Keeps up to date with required Compliance courses and appropriate tests.
The above requirements may be changed or updated by management at any time.

REQUIRED SKILLS, EXPERIENCE, & EDUCATION

High School diploma or the equivalent required
Prior bank Teller experience required
Prior customer service experience required
Prior supervisory experience preferred
Excellent interpersonal and customer service skills; good social skills
Demonstrates a “team” attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
Ability to supervise teller staff in a professional & courteous manner; displays leadership to the teller staff
Possesses an attitude of cooperation and a continual motivation to learn
Ability to demonstrate high levels of accuracy and efficiency
Excellent written and verbal communication skills
Knowledge of banking policies, procedures, and regulations
Good organizational skills and the ability to multitask efficiently
Proficient with computers; good technical skills; working knowledge in word processing and spreadsheet applications
Maintains a neat, well-groomed, professional appearance
Maintains a clean work area
Punctual & reliable

POSITION: Teller

LOCATION: Baytree Road Branch

POSITION TYPE: Full-Time (40 hours)

GENERAL DESCRIPTION

Provides courteous and professional teller service to customers. Completes transactions accurately and efficiently according to established policies and procedures. Identify referral opportunities and make appropriate suggestions that best meet the customers’ needs. Consistently seek to delight our customers by friendliness, including learning our customers and addressing them by name. Required to work some Saturday mornings; reliable attendance is critical.

RESPONSIBILITIES

Processes transactions accurately and efficiently
Smiles and greet customers, demonstrates good customer service skills
Identify customer needs, and strive to meet those needs or direct customer to someone that can
Controls teller cash drawer limits
Follow bank security policies and procedures such as opening and closing procedures and maintaining alarm codes and functions
Maintains an acceptable over/short difference
Cashes checks within assigned limits
Accepts deposit withdrawals and payments
Issues official checks
Redeems savings bonds
Process night deposits under dual control
Back up head tellers as needed with ATM, Vault, and Cash shipments
Maintains knowledge of bank products, policies, and procedures
Keeps up to date with required Compliance courses and appropriate tests
Follows proper procedures to comply with BSA, including but not limited to OFAC scans and CTR filings
The above requirements may be changed or updated by management at any time

REQUIRED SKILLS, EXPERIENCE, AND EDUCATION

High school diploma or the equivalent
Excellent interpersonal and customer service skills; good social skills
Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
Possesses an attitude of cooperation and a continual motivation to learn
Ability to demonstrate high levels of accuracy and efficiency
Works well under stress
Good organizational skills and the ability to multitask efficiently
Proficiency with personal computers; good technical skills
Prior cash handling experience is required
Maintain a neat, well-groomed, professional appearance
Maintain clean work area

CBC Bank Careers

Current Job Openings

To apply for either of these positions, please email your resume to Debbie Bland at: dbland@cbcbank.com