
CBC Bank Careers
Current Job Openings
POSITION: Head Teller
LOCATION: Baytree Road Branch
POSITION TYPE: Full-Time (40 hours)
GENERAL DESCRIPTION
This role has direct responsibility for ongoing scheduling, coaching, and supervision to the branch teller staff under the Branch Manager’s authority. In addition to completing daily teller routines, the Head Teller will: Provide professional teller service to customers; Complete transactions accurately and efficiently according to established policies and procedures; Identify referral opportunities and make appropriate suggestions that best meet the customers’ needs.
RESPONSIBILITIES
- Provides teller supervision and schedule the work of all tellers in the branch office; assist other branches as needed.
- Demonstrates the ability to manage more advanced service issues independently.
- Provides guidance to tellers in complex customer transactions, balancing daily settlements, and meeting customer needs.
- Responsible for teller disciplinary actions to include verbal and/or written documentation.
- Performs teller duties.
- Performs training and coaching of new tellers.
- Reviews the teller over/short report at least on a monthly basis.
- Ensures Teller compliance with bank policies and procedures.
- Ensures appropriate branch cash supply, orders currency, prepares/verifies currency shipments.
- Opens and closes vault daily, controls cash in vault, distributes daily cash to tellers.
- Processes transactions accurately and efficiently.
- Smile and greet customers; Provide great customer service.
- Identify customer needs and refer products and services.
- Monitor and control teller cash drawer limits.
- Follow bank security policies and procedures, such as opening and closing procedures and maintaining alarm codes and functions.
- Abides by the Teller Policy & Procedures Guidelines.
- Maintains an acceptable over/short difference.
- Cashes checks within assigned limits.
- Process night deposits under dual control.
- Balances ATM & Vault.
- Maintains knowledge of bank products & services.
- Keeps up to date with required Compliance courses and appropriate tests.
- The above requirements may be changed or updated by management at any time.
REQUIRED SKILLS, EXPERIENCE, & EDUCATION
- High School diploma or the equivalent required
- Prior bank Teller experience required
- Prior customer service experience required
- Prior supervisory experience preferred
- Excellent interpersonal and customer service skills; good social skills
- Demonstrates a “team” attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
- Ability to supervise teller staff in a professional & courteous manner; displays leadership to the teller staff
- Possesses an attitude of cooperation and a continual motivation to learn
- Ability to demonstrate high levels of accuracy and efficiency
- Excellent written and verbal communication skills
- Knowledge of banking policies, procedures, and regulations
- Good organizational skills and the ability to multitask efficiently
- Proficient with computers; good technical skills; working knowledge in word processing and spreadsheet applications
- Maintains a neat, well-groomed, professional appearance
- Maintains a clean work area
- Punctual & reliable
POSITION: Teller
LOCATION: Baytree Road Branch
POSITION TYPE: Full-Time (40 hours)
GENERAL DESCRIPTION
Provides courteous and professional teller service to customers. Completes transactions accurately and efficiently according to established policies and procedures. Identify referral opportunities and make appropriate suggestions that best meet the customers’ needs. Consistently seek to delight our customers by friendliness, including learning our customers and addressing them by name. Required to work some Saturday mornings; reliable attendance is critical.
RESPONSIBILITIES
- Processes transactions accurately and efficiently
- Smiles and greet customers, demonstrates good customer service skills
- Identify customer needs, and strive to meet those needs or direct customer to someone that can
- Controls teller cash drawer limits
- Follow bank security policies and procedures such as opening and closing procedures and maintaining alarm codes and functions
- Maintains an acceptable over/short difference
- Cashes checks within assigned limits
- Accepts deposit withdrawals and payments
- Issues official checks
- Redeems savings bonds
- Process night deposits under dual control
- Back up head tellers as needed with ATM, Vault, and Cash shipments
- Maintains knowledge of bank products, policies, and procedures
- Keeps up to date with required Compliance courses and appropriate tests
- Follows proper procedures to comply with BSA, including but not limited to OFAC scans and CTR filings
- The above requirements may be changed or updated by management at any time
REQUIRED SKILLS, EXPERIENCE, AND EDUCATION
- High school diploma or the equivalent
- Excellent interpersonal and customer service skills; good social skills
- Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
- Possesses an attitude of cooperation and a continual motivation to learn
- Ability to demonstrate high levels of accuracy and efficiency
- Works well under stress
- Good organizational skills and the ability to multitask efficiently
- Proficiency with personal computers; good technical skills
- Prior cash handling experience is required
- Maintain a neat, well-groomed, professional appearance
- Maintain clean work area
To apply for either of these positions, please email your resume to Debbie Bland at: dbland@cbcbank.com
All personnel of Commercial Banking Company are committed to the Bank Secrecy Act policies and procedures in order to assist in detecting and preventing money laundering and other illegal activities from being conducted through our bank. Failure to comply with the Bank Secrecy Act policies and procedures may subject the employee to disciplinary action, up to and including discharge and possible criminal penalties.
Commercial Banking Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other classification protected by law.